Tell us about you and what you do @SamuelBaughan​ 

I am what other would describe as a nerd; I love technology in all its forms. For the past 10 years, I have been part of a team that is passionate about licensing.

What Flexera products do you work with the most/ what topics do you get asked about the most?

I work mostly with Snow SLM and Inventory, but the second-level tools like the Web Configurator and the Integration Manager are some of the gems that enable us to get to the bottom of things

A recent highlight I am proud of is…

The team recently made a special effort to fully automate the management of Microsoft RDS CALs and External Connectors. It was a complex problem with many variables, particularly finding who in our list of users match the definition of an external user according to Microsoft. But the data is all in Snow, it is just about analysing it properly.

My pro tip is…

Just make sure you check the community forums before you start, and definitely before giving up!

Word on the street… industry trends I am keeping an eye on and why

AI is taking off with licensing models that were uncommon a few months ago. Visibility is your ally, so try to shape the adoption of AI in a way that will give you visibility