App Portal/App Broker 2025 R2 Release

We are pleased to inform you of the general availability of the App Portal/App Broker 2025 R2 release.

App Portal/App Broker 2025 R2 includes the following features and improvements.

Support OAuth 2.0 for ServiceNow Integration

A new OAuth 2.0 authentication type has been added under Site Management > Settings > ServiceNow Integration for Incident Management and Request Management. This option allows administrators to configure OAuth using a Client ID and Client Secret and migrate existing ITSM Operations from Basic to OAuth authentication while preserving the catalog item bindings, ensure seamless functionality without manual reconfigurations.

This enhancement provides a secure modern authentication method for connecting App Portal/App Broker with ServiceNow, replacing or complementing existing Basic authentication.

Note: If the Administrator configures the ServiceNow Integration with OAuth 2.0 the Incident & Request Management will work with OAuth authentication and Catalog Management will be using the Basic authentication. The support for OAuth authentication for Catalog Management will be available in the upcoming release.

Question Panel Enhancement

With this enhancement the Respond to Questionnaire Panel / Checkout Wizard now features a refreshed, modern user interface designed to enhance the usability while maintaining the familiar layout, menu options, and their placement. This update delivers a cleaner and more intuitive experience for end users, helping them navigate questionnaires more effectively and ensuring that no questions are missed during the checkout process.

Enhanced Image Search in Catalog Item Properties

The catalog item properties dialog now includes an enhanced Image property allowing administrators to efficiently search and select image icon for the catalog items. This enhancement introduces a keyword-based search capability, enabling users to enter relevant terms in a text box to quickly locate matching image icon displayed in a grid with paginations control. Administrators can then select the desired image icon from list and associate with catalog item.

Data Sync Improvements

This configuration-based enhancement allows App Portal to synchronize usernames from Intune/Entra AD using the OnPremisesSamAccountName (Active Directory login name) when available and configured. This improves identity accuracy and ensures better compatibility for hybrid or on-premises Active Directory environments.

This will allow the use of both ConfigMgr and Intune for syncing user data, including computer and user-computer relationship details.

Support for ServiceNow Zurich

This release also includes the support for the newer Zurich version of ServiceNow.

For the complete list of features and resolved issue in App Portal/App Broker 2025 R2, please refer the release notes here.

App Portal/App Broker 2025 R2 is now available for download in Product and License Center.

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We love to hear about your experiences and feedback by posting a comment here or in the App Portal Forum. Of course, the friendly Flexera Support team is also always standing by to take your call.

Thanks for being a partner of Flexera on this journey.