Enhancement: IT Visibility Connections Page (Live Now)

As part of ongoing improvements to IT Visibility, we are updating the Connections page to more accurately reflect current functionality.

Key Changes

• The connection status, last success, and last failure indicators will be removed from the ITV Connections page.
• These fields were only relevant for Scoped App 5.x customers and are not applicable for Scoped App 1.x.
• The updated page will be streamlined to display only information that applies across all supported Scoped App versions.

Before:  After: For dataflow from ITV → ServiceNow (ServiceNow Import functionality)

• A connection is required only on the ServiceNow side.
• Import status for these flows can be monitored directly in ServiceNow.

For dataflow from ServiceNow → FlexeraOne (ServiceNow Export functionality)

• Connections are required on both the ITV Connections page and the ServiceNow side.

This enhancement ensures that the ITV Connections page presents only relevant and accurate details, providing greater clarity on where connections are configured and where monitoring should occur. Documentation will also be updated to reflect these changes.

Release date: 16th September, 2025

• Product Documentation: Flexera One/ITV help: Managing ServiceNow Connection Credentials
• Flexera One ServiceNow App help: Configuring the IT Visibility Connection in Flexera One
• Flexera One Features by Release: Changes to the IT Visibility Connections page