Flexera is excited to announce the release of new MSP-enabled features to enhance how they manage their customers and their cloud bills.  There are several new features to allow Partners to scale the management of their customers through the APIs and Flexera One UI.  Below is a summary of the features released:

Customers

The new Customers feature allows the MSP to manage their customers on Flexera One.   This new interface makes it easy for the MSP to view, create, edit, and delete their customers without needing the Flexera One MSP Customer API.  

Bill Splitting

Bill Splitting is a powerful feature that allows the MSP to choose how to split a shared cloud bill to the customers using their portion of the bill.  This feature uses the Rule Based Dimensions to define how the bill is split using various fields from the bill such as the payer id. cloud account, or other dimensions.

Price Books

Price Books allows the MSP to configure billing rules to manage the discounts their customers get.  The MSP often receives discounts from major cloud service providers such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud. These discounts allow the partners to adjust their pricing based on the contract with their customers. Typically, the MSP passes on a portion of the discount to their customers while retaining a part to cover operational costs and maintain profitability. For example, if an MSP receives a 15 percent discount from AWS, it may pass only a 10 percent discount to the customer, while retaining 5 percent to cover operational costs.

Aggregated Cost Visibility

MSPs are now able to see the total spend attached to the parent org and filter down to the customer spend using the Rule Based Dimensions created for Bill Splitting.  Additionally, the MSP can see the cost they are paying for the cloud spend and how much customers are paying via their price book billing rules. 

The Cloud menu is updated to focus on MSP-centric use cases such as 

•  Tabular View – to view the cloud spend attached to the Parent organization
•  Price Books – manages the discounts the customer receives on their cloud bill.

For more details on newly enabled features please visit the Getting Started With Managed Service Provider Capabilities documentation. 

(These changes are being rolled out to existing customers through April 2025. After April all Flexera MSPs will have these changes.)