Upcoming Changes: IT Visibility Insights Query API Performance Improvement and Resume Token Update 

As part of our ongoing efforts to optimize data access within the Technology Intelligence Platform, we are implementing a performance improvement to the IT Visibility Insights API Query endpoint. This update will reduce the delta file size for the Software Inventory dataset, without causing loss of information. 

What does this mean for customers using this endpoint? 

• Enhanced performance 
• Faster export time from Flexera 
• Potential faster upload times to downstream systems outside Flexera 

What is changing? 

Where there is no change in an inventory record other than Updated Date, the record will not be included in the delta. Previously, a change in only the Updated Date would trigger a change record. 

Important Note: 

Following this update, any previously issued resume tokens will no longer be valid. Customers will need to request a new snapshot and use the updated resume token for all future interactions. 

For customers utilizing the Flexera One ServiceNow Integration Application, this process will be handled automatically with no impact to service. 

Release Date: 26th March 2025