SAM/ITAM Tool Implementation Risks

A frequent question I am asked when working with Snow customers or prospects to scope or shape a project is “what are the risks and how can be mitigate these?”. As part of the #DoMoreWithSnowServices series we unpack this topic in more detail and explore common tool implementation risks.

Tom Newberry, a Senior Project Manager from Snow Software, describes a number of common risks, the importance of a strong risk mitigation strategy, and how project management can help drive customer’s business outcomes.

The reality is that you can’t manage what you don’t measure! This is a pertinent aphorism when related to project risks. All projects have risks associated with them, project risk analysis is important because it helps project stakeholders identify the weaknesses, strengths, and possible opportunities during or after completing a project. Common risks when implementing a Software Asset Management (SAM) tool, process, or service include but are not limited to the following:

1. Timelines: Unconsidered dependencies not met leading to a delay in project completion.

2. Resource Planning: Misunderstood resource requirements can lead to incorrect or insufficient resource alignment to the project. Usually, these risks relate back to either a resource capacity or a resource capability. Both factors require a detailed assessment.

3. Communication: Unclear communication or escalation paths can lead to delays in decision making and delivery of business outcomes. A clear and agreeable communication plan should be established as part of project inception to mitigate this risk.

4. Scope: You need to know what is being delivered, usually driven by a business case, and detailed requirements, or the project won’t be successful. Ensure these requirements are documented and stored centrally for ongoing project alignment and reporting of process success.

5. Cost: Will the project be of value and provide the desired Return on Investment (RoI)? How will this be tracked, measured and reported?

At Snow Software, project managers agree that to mitigate these risks, prevention is better than cure. Working with our tried and tested methodology, we create bespoke governance around each customer’s requirements to ensure synergy between all stakeholders, and a smooth progression of all agreed deliverables. Taking into consideration all potential risks from our extensive experience delivering SAM implementation and consultancy projects.

Want to know more about Snow Software’s approach to manage or deliver project success to our customers? Please contact your aligned Snow Account Manager, my expert Professional Services team, or myself for a deeper discussion.

Snow Professional Services: https://lnkd.in/eJdvjaYF