Frequently Asked Questions: How do I gather log files and information for the Snow Support team?

Logs SLM key validation, DB connection status , application initialization status.
(:\Program Files\Snow Software\Snow License Manager\Web\Logs\Application

Snow License Manager Web Application Error

Contains any error message generated within the web application.
(:\Program Files\Snow Software\Snow License Manager\Web\Logs\Error

Snow License Manager Web Application Security

Contains information about failed user login attempts.
(:\Program Files\Snow Software\Snow License Manager\Web\Logs\Security

Snow License Manager Web Application WebAPI

Contains information about WebAPI.
(:\Program Files\Snow Software\Snow License Manager\Web\Logs\WebApi

License Manager Services

Contains information about windows services, that ore related to Snow License Manager functions.

Snow License Manager Event Store Service

C:\Program Files\Snow Software\Logs\EventStoreService

Snow License Manager File Import Service

C:\Program Files\Snow Software\Logs\ImportTool

Snow License Manager Notification Delivery Service

C:\Program Files\Snow Software\Logs\NotificationDelivery

Snow License Manager Office 365 Service

C:\Program Files\Snow Software\Logs\Office365Service

Snow License Manager Report Exporter

C:\Program Files\Snow Software\Logs\ReportExport

Snow License Manager Software Enterprise Agreement Service

C:\Program Files\Snow Software\Logs\SoftwareEnterpriseAgreementService

Snow Software Licensing

C:\Program Files\Snow Software\Logs\Licensing

Snow Software Licensing Service

C:\Program Files\Snow Software\Logs\LicensingService

Snow Inventory Server (Backend)

C:\ProgramData\SnowSoftware\Inventory\Server

Active Directory Discovery Tool

C:\ProgramData\Snow Software\Snow Inventory\Server\snowserver.log
C:\ProgramData\Snow Software\Inventory\Server\snowserver-<Date>.log

Snow Management And Configuration Center (SMACC)

C:\Program Files\Snow Software\Logs\SnowMACC C:\Users\<CurrentUser>\AppData\Roaming\SnowSoftware\Logs

Snow Inventory Agent (Client Scanner)

Windows Agent

C:\Program Files\Snow Software\Inventory\Agent\data\snowagent.log

MacOSAgent

/opt/snow/data/snowagent.log

Linux Agent

/opt/snow/data/snowagent.log

Unix Agent

/opt/snow/data/snowagent.log

Oracle (SIOS) Scanner

The log of the oracle scanner (sics .log) will always be found in the directory of the used Agent

Snow Integration Manager (External Components)

This component is most likely installed on your Snow Inventory Server.
C:\Program Files\Snow Software\Logs\Snow Integration Manager

Snow Update Service

C:\Program Files\Snow Software\Logs\UpdateService

Data Update Job

The data Update Jab writes all log activities to the Snow LicenseManager database.

Tables used are:

tblJoblog

This contains the log of the last Data Update Job.

tblJoblogHistory

Contains the results of previous Data Update Jobs .

tblJoblogMetrics

Contains meta data for a number of completed Jobs. (table sizes, number of computers, number of users, etc.)

tblErrorlog

Contains data about the errors within the Data Update Job

sysjobhistory

Contains information about the execution of scheduled jobs.

To select from all the above tables please run the following:

SELECT * FROM msdb.dbo.sysjobhistory WHERE sql_severity > 0 ORDER BY run_date DESC, run_time DESC

SELECT * FROM [SnowLicenseManager].[dbo].[tbljoblog]

SELECT * FROM [SnowLicenseManager].[dbo].[tblJobLogHistory]

SELECT * FROM [SnowLicenseManager].[dbo].[tblErrorLog] ORDER BY LogDate DESC

SELECT * FROM [SnowLicenseManager].[dbo].[tblJobLogMetrics]

Please right click results in SQL Management Studio and select "copy with headers" and paste these into MS Excel:

copy with headers.png

Save the MS Excel file and attach to your support case.

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