Flexera Community

Feb 28, 2024

Hi,I am using IA 2017, started seeing this error about 2 weeks ago,[InstallAnywhereBuilder] UpdateService-Err>isus.UpdateServiceException: Not Connected or Update Service is not available[InstallAnywhereBuilder] UpdateService-Err> at isus.rpc.RPCObje...

Feb 15, 2024

will try, thanks!

Feb 15, 2024

console.txt showsUpdateService-Err>isus.UpdateServiceException: updates.installshield.com i can't connect to updates.installshield.com. is it down?

Feb 15, 2024

Hi,I am facing the same issue with IA 2017. it was working in Jan 2024. nothing has changed in the code nor the machine.Is this on Revenera side? the site update service checks is down or something?

Apr 17, 2019

i tried TSConfig /return, generated a request file, when i went to offlineactivation and uploaded the request file, i gotThe activation request XML was missing or malformed.

Apr 17, 2019

I am facing the same issue. email to 'support@flexerasoftware.com' and installshieldsupport@installshield.com went unanswered.how can I get my perpetual license reactivated? thanks

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will updates.installshield.com come back online soon?

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