By default, ServiceNow offers out-of-the-box (OOB) roles that are linked to subscriptions. Additionally, you can create a custom role for a subscription to grant access to approve requests or allowing a user to edit, create, or delete a record. Within the SaaS Management Users tab (SaaS > Managed SaaS Applications > Users) for ServiceNow Licensing and ServiceNow Licensing OAuth2, you can now map the ServiceNow Role Types to the number of OOB Roles and Custom Roles for each account user. Clicking a user’s Email in the Users tab opens a slideout to display the user’s assigned OOB Roles and Custom Roles. Users identified as being inactive or never active in using their custom roles may provide cost saving opportunities by having their custom roles disabled.
