Some users may experience issues accessing the case portal. For more information, please click here.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Known Issue: "Invalid email format" error when editing account with an email address that has a top level domain longer than 7 characters (IOJ-2225655)

Known Issue: "Invalid email format" error when editing account with an email address that has a top level domain longer than 7 characters (IOJ-2225655)

Symptoms

When attempting to save an account record in the web UI, the following error message is displayed if the top level domain in the account's email address is longer than 6 characters:

Invalid email format

Details

Here is an example of an email address which will cause this error to be displayed: joe@acme.abcdefg

On the other hand, the following email address will not result in this error: joe@abcdefg.acme

Workaround

There is no known workaround to avoid this error when editing account details in the UI.

Fix status

This issue is still open but not currently scheduled to be addressed.

Other information

Affected components: Web UI

Master issue ID: IOJ-2225655

Also known as: FNMS-71595

Labels (1)
Was this article helpful? Yes No

Tip: If you have been impacted by this issue, please click the KUDOS button above. This helps to track the relative significance and importance of issues. Clicking on an option against "Was this article helpful?" also helps assess and improve the usefulness of content.

No ratings
Version history
Last update:
‎Jun 12, 2022 03:54 AM
Updated by: