This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Known Issue: "Invalid email format" error when editing account with an email address that has a top level domain longer than 7 characters (IOJ-2225655)

Symptoms

When attempting to save an account record in the web UI, the following error message is displayed if the top level domain in the account's email address is longer than 6 characters:

Invalid email format

Details

Here is an example of an email address which will cause this error to be displayed: joe@acme.abcdefg

On the other hand, the following email address will not result in this error: joe@abcdefg.acme

Workaround

There is no known workaround to avoid this error when editing account details in the UI.

Fix status

This issue is still open but not currently scheduled to be addressed.

Other information

Affected components: Web UI

Master issue ID: IOJ-2225655

Also known as: ITAM-1325

‎Jan 04, 2022 01:27 PM - edited ‎Apr 23, 2023 09:09 PM

Labels:
Was this article helpful? Yes No
No ratings
Version history
Last update:
‎Apr 23, 2023 09:09 PM
Updated by:
Community Manager Community Manager
Knowledge base article header content