Some users may experience issues accessing the case portal. For more information, please click here.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Known Issue: Downloading policy or client settings may fail when an agent is configured to use an IPv6 address to connect to a beacon (IOJ-2230252)

Known Issue: Downloading policy or client settings may fail when an agent is configured to use an IPv6 address to connect to a beacon (IOJ-2230252)

Symptoms

The installation (ndlaunch) agent may crash when attempting to download files related to the agent's policy or client settings when configured to connect to a beacon using an IPv6 address.

Details

When the issue occurs, the last line of logging that appears in the agent's installation.log file will look similar to the following (the specific URL of the file being downloaded may vary):

[Thu 30 Sep 2021 12:42:01 AM CEST (N, 0)] {12843} Downloading “https://[2a00:23e:ab0b:da9:de:0:2d70:2797]/ManageSoftDL/Packages/Flexera/Upgrade/17.0.1/Rev1.0/Upgrade for ManageSoft for Solaris (sparc) Managed Devices/Upgrade for ManageSoft for Solaris (sparc) Managed Devices.osd” to “/var/opt/managesoft/policies/packages/7cab4c68c2de7304f8617e95d8606e03.osd”

Fix details

This issue has been fixed by modifying the agent to be able to handle IPv6 addresses appearing in beacon URLs.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2021 R1.3 / Dec 2021 (Cloud), 2022 R1 (On Premises)

Other information

Affected components: Agent

Master issue ID: IOJ-2230252

Also known as: FNML-74614

Labels (1)
Was this article helpful? Yes No

Tip: If you have been impacted by this issue, please click the KUDOS button above. This helps to track the relative significance and importance of issues. Clicking on an option against "Was this article helpful?" also helps assess and improve the usefulness of content.

No ratings
Version history
Last update:
‎Jun 12, 2022 03:49 AM
Updated by: