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Known Issue: Citrix XenApp agent may fail with error when delivery group has no users: "Object reference not set to an instance of an object" (IOJ-2228355)

Known Issue: Citrix XenApp agent may fail with error when delivery group has no users: "Object reference not set to an instance of an object" (IOJ-2228355)

Summary

If an application is assigned in Citrix XenApp to a delivery group that has no users, the XenApp agent may fail with an error.

Details

Logging from the XenApp agent appears as follows when this issue occurs:

2021-06-15 9:13:35.100 : Informational : Fetching users for application 'Mozilla Firefox_1'
2021-06-15 9:13:35.131 : Error : Object reference not set to an instance of an object.
   at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetApplicationUsers(Application app, IList`1 allUsers, Dictionary`2 AppGroupUsersIndexed, Dictionary`2 DeliveryGroupUsersIndexed, IList`1 allDesktopGroup)
   at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetXenAppApplications(String adminAddress, String siteName, IList`1 xaDesktopGroups)
   at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetAclApplications()
   at Flexera.Compliance.Importer.XenAppAgent.AclImporter.GenerateXenAppXml()
   at Flexera.Compliance.Importer.XenAppAgent.Program.Main(String[] args) 

Fix status

This issue is still open but not currently scheduled to be addressed.

Other information

Affected components: Integration: Citrix

Master issue ID: IOJ-2228355

Also known as: ITAM-629

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Version history
Last update:
‎Mar 25, 2023 05:06 AM
Updated by: