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If an application is assigned in Citrix XenApp to a delivery group that has no users, the XenApp agent may fail with an error.


Logging from the XenApp agent appears as follows when this issue occurs:

2021-06-15 9:13:35.100 : Informational : Fetching users for application 'Mozilla Firefox_1'
2021-06-15 9:13:35.131 : Error : Object reference not set to an instance of an object.
   at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetApplicationUsers(Application app, IList`1 allUsers, Dictionary`2 AppGroupUsersIndexed, Dictionary`2 DeliveryGroupUsersIndexed, IList`1 allDesktopGroup)
   at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetXenAppApplications(String adminAddress, String siteName, IList`1 xaDesktopGroups)
   at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetAclApplications()
   at Flexera.Compliance.Importer.XenAppAgent.AclImporter.GenerateXenAppXml()
   at Flexera.Compliance.Importer.XenAppAgent.Program.Main(String[] args) 

Fix status

This issue has been fixed in the following FlexNet Manager Suite release: 2023 R2.1 / Jan 2024 (Cloud)

This issue is planned to be addressed in the following future FlexNet Manager Suite release: 2024 R1 (On Premises)

Other information

Affected components: Integration: Citrix

Master issue ID: IOJ-2228355

Also known as: ITAM-629

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Last update:
‎Feb 07, 2024 01:27 AM
Updated by:
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