Summary
If an application is assigned in Citrix XenApp to a delivery group that has no users, the XenApp agent may fail with an error.
Details
Logging from the XenApp agent appears as follows when this issue occurs:
2021-06-15 9:13:35.100 : Informational : Fetching users for application 'Mozilla Firefox_1'
2021-06-15 9:13:35.131 : Error : Object reference not set to an instance of an object.
at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetApplicationUsers(Application app, IList`1 allUsers, Dictionary`2 AppGroupUsersIndexed, Dictionary`2 DeliveryGroupUsersIndexed, IList`1 allDesktopGroup)
at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetXenAppApplications(String adminAddress, String siteName, IList`1 xaDesktopGroups)
at Flexera.Compliance.Importer.XenAppAgent.DataProviders.XenAppDataProvider.GetAclApplications()
at Flexera.Compliance.Importer.XenAppAgent.AclImporter.GenerateXenAppXml()
at Flexera.Compliance.Importer.XenAppAgent.Program.Main(String[] args)
Fix status
This issue has been fixed in the following FlexNet Manager Suite releases: 2023 R2.1 / Jan 2024 (Cloud), 2024 R1 (On Premises)
Other information
Affected components: Integration: Citrix
Master issue ID: IOJ-2228355
Also known as: ITAM-629
