If an application that has been removed is falsely recognized on a device, you can begin troubleshooting by checking the date the application evidence was collected and the source that collected the evidence.
The Inventory source column shows the source that provided the inventory details. FlexNet Manager Suite will be listed as the source if the FlexNet inventory agent or an inventory rule sourced the application evidence. If the source is from a third-party, such as Microsoft System Center Configuration Manager (SCCM)/Systems Management Server (SMS), the application name will be listed in this column.
If all the inventory dates are current on the device, it suggests there is still evidence for the application. You can review the NDI file for more details if the FlexNet inventory agent is the inventory source.
If the inventory dates are outdated for all evidence from one source, it suggests that there might be an issue gathering inventory in your environment. Check the source connection to ensure it's bringing in inventory. If your source is the FlexNet inventory agent, you can check the tracker log on the device to see if the inventory agent is running and uploading correctly.
If you find outdated evidence and current evidence, it could suggest the following:
You may have out-of-date inventory in the inventory database. You can check by running the following query on your inventory database:
SELECT * FROM Computer c JOIN InventoryReport ir ON c.ComputerID = ir.ComputerID. WHERE c.ComputerCN like '%nameofdevice%'
A mix of outdated and current evidence dates often means out-of-date inventory is present in the source connection. For example, if your inventory source is Microsoft SCCM and it hasn't scanned the device in a month, it may have an old Last inventory date, even if the connection is running and other evidence display current dates. To correct this issue, check your third-party source application to confirm that the inventory device is up to date.
on Feb 09, 2023 12:47 PM - edited on Feb 21, 2023 01:48 PM by HollyM