Beacon control file (policy) missing or does not contain license information, please restart the beacon interface

[#1]

Symptom

When loading the Beacon Interface you might be presented with the following:

There are a few things that could be causing this

Issue 1:

The license file has not been imported into FNMS

Workaround:

First you will need to make sure you have a valid license. This can be obtained from within your Product and License Center Portal.

On your batch server, launch the Flexnet Manager Suite Activation Wizard (Start> Flexera Software> Flexnet Manager Suite Activation Wizard)

Press import License and import your license. that should resolve your beacon issue. It might be a good idea to restart the beacon engine service from within services manager

Issue 2:

Check your beaconengine.log for the following

2020-05-18 00:00:55,133 [Services.PolicyService|policy] [ERROR] Failed to download policy.
ManageSoft.Compliance.ComplianceException: Verification failed: No Signature was found in the document. ---> System.Security.Cryptography.CryptographicException: Error occurred during a cryptographic operation.
   --- End of inner exception stack trace ---
   at ManageSoft.Compliance.Security.Cryptography.DigitalSigner.VerifyXml(XmlDocument Doc, RSA Key)
   at ManageSoft.Compliance.Security.Cryptography.DigitalSigner.VerifyXml(XmlDocument xmlDoc)
   at Flexera.SaaS.Transport.Rules.PolicyClient.VerifyPolicySignature(MemoryStream ms)
   at Flexera.SaaS.Transport.Rules.PolicyClient.DownloadPolicy(String currentVersion, String inventorySettingsRevision)
   at Flexera.Beacon.Engine.Services.PolicyService.GetPolicyFromServer(Int32 currentRevisionNumber, String inventorySettingsRevision)
   at Flexera.Beacon.Engine.Services.PolicyService.UpdatePolicy(IActivityLogger activityLogger)
2020-05-18 00:00:55,133 [llers.PolicyController|policy] [ERROR] There is a problem on the beacon. The beacon could not determine if an upgrade is required.

Work Around:

There is currently a bug located FNMS-64113

This is caused by a registry key that was mistakenly included in the installer

Open Registry Edit (regedit)

Navigate to

HLKM\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\Compliance\CurrentVersion\

Remove the key certificatefile

Restart the beacon engine service