winvarma
Consultant

content libraries not getting updated due to Digital signature verification failure

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Hi Forum,

Content libraries are getting downloaded but not getting updated neither through task scheduler or via manually when executing the mgsimportrecognition.

Please find the error e:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin>MgsImportRecognition.exe
[2021-01-05 23:19:23,090] [INFO ] ARL tasks (All) have begun...
[2021-01-05 23:19:23,129] [INFO ] Downloading (using WebDownloader) https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab
[2021-01-05 23:19:46,489] [INFO ] Download completed in 23s 355ms
[2021-01-05 23:19:46,490] [INFO ] Extracting (using CabExtractor) "\\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab" to "\\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract"
[2021-01-05 23:19:47,508] [INFO ] Cleaning folder "\\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL"
[2021-01-05 23:19:47,510] [INFO ] Deleting directory "\\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract"
[2021-01-05 23:19:47,513] [INFO ] Deleting file "\\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab"
[2021-01-05 23:19:47,526] [INFO ] Cleanup completed in 019ms
[2021-01-05 23:19:47,528] [ERROR] Unexpected error occured
[2021-01-05 23:19:47,531] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentExtractException: Could not extract \\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionCabVerifyException: Failed to verify the digital signature of the file '\\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'.
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.CabExtractor.Extract(String archive, DirectoryInfo destination)
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition()
[2021-01-05 23:19:47,533] [ERROR] Could not extract \\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab
[2021-01-05 23:19:47,534] [ERROR] Failed to verify the digital signature of the file '\\xyz\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'.
[2021-01-05 23:19:47,535] [ERROR] ARL/SKU/EOSL tasks (All) have failed. Please check the ARL/SKU log files for the detailed error message.

facing this issue from past 10 days and couldn't resolve.

 

Regards,

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1 Solution

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winvarma
Consultant

Re: content libraries not getting updated due to Digital signature verification failure

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Hi,

Finally the issue got resolved after importing/installing the "DigiCert Assured ID Root CA" in 'Trusted Root certification Authorities' store related to RecognitionAfter82.cab file.

Wondering if there is a change in the Digital certificate CA or something else which is causing this issue from 23rd Dec.

Thanks for all the inputs and guidance on the thread.

Regards,  

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14 Replies
mfranz
Shining star

Re: content libraries not getting updated due to Digital signature verification failure

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Hi,

Do you have the necessary certificates installed?

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Digital-Signature-upgrade-for-loadin...

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
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Ralph_Crowley
Active participant

Re: content libraries not getting updated due to Digital signature verification failure

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I experienced this problem last week in our environment. The root cause in our instance was that the CAB file wasn't completely downloaded, so the digital signature was failing. 

winvarma
Consultant

Re: content libraries not getting updated due to Digital signature verification failure

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hi ,

Have verified the digital signature of the RecognitionAfter82 cab file and its not showing as valid and attached the screenshot for the same. PURL cab file digital signature is valid and able to import it manually. Now whose problem is this and how to overcome this. size of the cab files were also captured in the attachment.

Please suggest and thanks for the inputs.

Regards,

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mfranz
Shining star

Re: content libraries not getting updated due to Digital signature verification failure

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Hi,

Did you try re-downloading the file again? Corrupt file downloads just happen sometimes.

https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
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