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‎Sep 11, 2019 05:24 PM
Hello @carlos_quiros
Some of the inputs from this thread may be relevant https://community.flexera.com/t5/FlexNet-Manager-Forum/Metering-and-Last-Used-Date-Reporting-Incorrectly/m-p/114053#M2390
It indicates getting usage on Acrobat product could be a challenge.
It looks like you have machine can return usage and some are not. I will suggest start checking from how the acrobat was installed (deployed) between working/nonworking machines. I guess they may have been deployed with different methods.
Cheers
Kevin
‎Sep 11, 2019 07:44 PM
For reference, here are some other discussion threads on a similar topic to this one:
‎Sep 13, 2019 02:42 AM
‎Sep 20, 2019 07:37 PM
Take a look at the following new thread I have just posted which has some new insights and suggestions: Application usage metering with FlexNet agent on Windows for non-MSI applications
‎Dec 20, 2019 10:22 PM
In case it helps anybody reviewing this thread, see the following blog that has just been posted for a more extensive review of usage metering capabilities and configuration: Application usage metering using the FlexNet inventory agent
‎May 11, 2020 04:37 AM
‎Sep 20, 2019 07:36 PM
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