Receiving an error while loading the flexera page - QA

thulasi_ejjagir · ‎Jul 25, 2019

We are getting an error while the page is loading in FNMS QA environment. The error is "An error has occurred while retrieving information; you may need to refresh the page. Error ID: 199bb6ad-1670-43d9-ad1a-7509b32ada5e".

When we checked the total UI, the error is coming only for the License Compliance part. The rest all are good.

If anything to be provided please contact to

1. srikanth.mallampati@honeywell.com

2. thulasi.ejjagiri@honeywell.com

Flex-Jeremy · ‎Jul 25, 2019

Hi @thulasi_ejjagir,

Please open a support case about the error message that you see. Please provide the information detailed in the knowledge base article below:

How to Troubleshoot WebUI Red Bar Errors using the WebUI.log:
https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/How-to-Troubleshoot-WebUI-Red-Bar-Errors-using-the-WebUI-log/ta-p/2091

I am only human; anything said is my view or from my own experience and not necessarily that of Flexera.
If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".