Is anyone else experiencing poor performance in the cloud EU based version of FNMS since the latest update overnight?
A number of pages are failing to respond at all, and for the pages that do respond the page turn time is super slow.
Also there seems to be no acknowledgement of this issue on https://status.flexera.com/
Jul 18, 2019 08:20 AM
Yes, we are also facing issues with our FNMS EU instance. Super slow and pages are getting timed out.
Jul 18, 2019 08:48 AM
Hi - thank you for the notice. Our Support Engineers have reached out to our Site Reliability Engineers. I'll update this thread once I hear additional information.
Jul 18, 2019 09:01 AM
Hi, all! The team has updated the status page and is looking to understand the longevity. Are you all still experiencing/impacted by the speed?
Jul 18, 2019 12:33 PM
I am still having issues with page turn speed, and pages simply timing out.
In terms of impact, the system has been intermittent since 8am
Jul 18, 2019 03:23 PM
Also seeing errors such as this, when navigating to a number of pages:
Jul 18, 2019 03:41 PM
Jul 18, 2019 03:48 PM
Since the status update, that the platform is fixed, I am still experiencing the same issues and I have raised call 01887086 to track the problem.
Jul 19, 2019 02:43 AM
Jul 19, 2019 08:04 AM
Performance has returned, and there is less errors - so thank you.
However, I am still facing an error when navigating to this page:
And trying to add an additional location presents this error;
Jul 19, 2019 08:30 AM
Hi - I've asked our Site Reliability Team for an update on this piece.
Jul 29, 2019 01:50 PM
Jul 30, 2019 10:54 AM
@bmaudlin and @vinod_jadhav - I have an update on the rca timing. They are targeting the end of this week.
Jul 31, 2019 10:48 AM
Can Flexera inform on the root cause of this issue? Why it happened and how it was fixed? Hoping it won't happen again. is it related to R1.4 somehow?
Jul 29, 2019 10:37 AM
We're also still awaiting an update on the root cause. Is this something you're able to provide @KPBussey ?
Jul 29, 2019 11:05 AM
Please check with outher users in your environment if they are also facng the same issues and confirm
Jul 25, 2019 01:06 AM
Hi, all - just closing the loop on this one. Our Incident Management Team posted the RCA at https://status.flexera.com/incidents/yyq9krsb6dxb last week. Including a direct link for the benefit of future readers. Thanks!
Aug 14, 2019 04:57 PM