The Flexera agent might be missing some configuration settings.
Either make sure to provide all relevant configuration settings as command line options for ndtrack as @mfranz suggested, or configure the scheduled task executing the agent to use the same Windows user account that can execute the Flexera agent interactively.
This account should be a local Administrator on the Beacon.
If the scheduled task is actually invoking the ndtrack.exe process, it will likely have generated some logging - so check the tracker.log log file which may give some insight into specifically what is failing. That file is likely in the C:\WINDOWS\Temp\ManageSoft or the %TEMP%\ManageSoft directory of the user that you're using to invoke the process.
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We are getting these error in log. Enclosed Tracker log.
Failed to get WMI property 'Name': Not found (0x80041002) Failed to get WMI property 'Caption': Not found (0x80041002) Failed to connect to the WMI provider namespace 'root\virtualization\v2' on server 'localhost': Invalid namespace (0x8004100e) Failed to initialize WMI (0x8004100e) The specified WMI namespace is invalid or does not exist on the host Failed to connect to the WMI provider namespace 'root\virtualization' on server 'localhost': Invalid namespace (0x8004100e) Failed to initialize WMI (0x8004100e) The specified WMI namespace is invalid or does not exist on the host Failed to connect to the WMI provider namespace 'root\MicrosoftSqlServer' on server 'localhost': Invalid namespace (0x8004100e) Failed to initialize WMI (0x8004100e) The specified WMI namespace is invalid or does not exist on the host Failed to connect to the WMI provider namespace 'root\Microsoft\SqlServer' on server 'localhost': Invalid namespace (0x8004100e) Failed to initialize WMI (0x8004100e) The specified WMI namespace is invalid or does not exist on the host Not all privileges or groups referenced are assigned to the caller. ERROR: Could not create raw inventory [12/23/2021 7:15:52 AM (G, 0)] {5092} Program exited with code -524484558
I suspect the references to WMI errors here may be a red herring, and not directly related to the ultimate failure that is occurring. However the following message is a strange one that is concerning:
Not all privileges or groups referenced are assigned to the caller
I'm not sure what that may indicate or whether it could be the specific cause of the inventory gathering failure. I wonder if it is indicating some kind of anomaly in relation to permissions on the filesystem or something else.
What rights does the winadm_acc_svc001 account that you're running as have? Is it possible that they may lack rights to write to the file D:\ProgramData\ManageSoft Corp\ManageSoft\Tracker\Inventories\winadm_acc_svc001 on fihe3flexbcn002.ndi? Does that file even exist?
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