Issues caused by ndtrack

[rockfeather]

Hi,

Over the past month or so we’ve been having issues on with some of our our linux server where scrip installs have been hanging in yum. We finally traced this back to the /opt/managesoft/libexec/ndtrack (Flexera) process, it was running an rpm query for over an hour. Killing the process freed up the rpm query process and allowed the scrip packages to install.

Can this Flexera process be scheduled off hours / tweaked to run faster?

[JohnSorensenDK]

@rockfeather 

Scheduling of the inventory agent is documented in Inventory Agent Schedule so yes it can be scheduled for off-office hours.

If you need assistance troubleshooting its execution on a given device I would recommend that you contact Flexera Support 

Thanks,

[ChrisG · Accepted solution]

If you are using a FlexNet inventory agent version 18.5 (2022 R1.5) or earlier, you may be getting impacted by the following issue:

Known Issue: ndtrack may consume high CPU usage for an extended period processing RPM package information after logging line "Started package database update for package types '...' into '/var/opt/managesoft/cache/packagedb.cdb'" (IOK-608835)

Using a newer agent version would help to avoid this issue.

[rockfeather]

Looks like it worked. Thank you for the assistance!