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sharma_sa
Flexera beginner

Inventory gathering failed. Error: Object reference not set to an instance of an object

Team,

We have O365 integration with FNMS 2018 r2 done. Since Oct 6th 2019, we are getting below error:

Inventory gathering failed. Error: Object reference not set to an instance of an object

 

Attached is the snip of error which we are receiving.

 

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5 Replies
Community Manager ChrisG Community Manager
Community Manager

Re: Inventory gathering failed. Error: Object reference not set to an instance of an object

Start by downloading and looking at the full import log - it will contain more context and detail about exactly where the error is originating, which may give more insight into what can be done about it.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
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sharma_sa
Flexera beginner

Re: Inventory gathering failed. Error: Object reference not set to an instance of an object

Hi Chris,

I have checked the import log & below is the error which we are receiving. I have also attached the import log.

Failed to execute Reader 'Get Users from Office 365' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\microsoft office 365\User.xml, at step line 1
Error: Object reference not set to an instance

Please suggest how to fix this issue?

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wernerb
Active participant

Re: Inventory gathering failed. Error: Object reference not set to an instance of an object

Hi,

Seeing that is was working and now it is failing that the 1st xml, are there any other imports running at the same time?

 

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sharma_sa
Flexera beginner

Re: Inventory gathering failed. Error: Object reference not set to an instance of an object

There is only O365 integration running on that time. Other integration have different time.

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