Import ARL files manually

[martelj4]

After trying to import manually ARL file I am getting this message from mgsImportRecognition.log (attach to message)

I verified and there is no task hanging in the background to kill. 

[ERROR] Could not import C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract

[ChrisG]

This error indicates that the process to update the ARL content failed. You may find a more specific error from that process itself which will help you to understand what has gone on here if you look in the recognition.log file instead of the mgsImportRecognition.log file.

[martelj4]

I don't understand I keep receiving the message 'Win32Exception: The system cannot find the file specified'  but they are in the good directory. I deleted them as suggested by didiercottereau . Would it be a rights problem? But I use the service account. I even copy the SQL files on the SQL Server itself .

[ChrisG]

The "system cannot find the file specified" error indicates that sqlcmd.exe cannot be found in the %PATH% of the user account that the process is running as.

Is sqlcmd.exe available on this server? One test you could do to verify is open a cmd shell window and attempt to run it.

[kclausen · Accepted solution]

@martelj4 - Please insure that SQL Server Client Tools and SQL Server Command Line Tools are installed on this server.  They are required for the ARL Import to work, as the FNMS import utility calls the SQLCMD utility.

[didiercottereau]

hello 

Look at your directory  C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract

before i had the same problem because the old files was not deleted before the extract.

so I write a cmd program to clean all directories

[didiercottereau]

You must open the cmd prompt with run as administrator to delete files