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chirag_sharma2
Active participant

How to delete accounts created in FNMS

I disabled accounts from FNMS and deleted the same from Product and License center as well.
Still I can see account details in FNMS.

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4 Replies
Community Manager ChrisG Community Manager
Community Manager

Re: How to delete accounts created in FNMS

Disabling an account in FlexNet is the appropriate action to take when it should no longer be used. Once created, accounts cannot be deleted as there is various audit and other data associated with each account that cannot be removed.

You could change the information on the account record if you needed to anonymize it. If you are using FlexNet Cloud, this may require a case to be submitted to Flexera Support as I'm not sure all details can be changed directly through the UI.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
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chirag_sharma2
Active participant

Re: How to delete accounts created in FNMS

Thanks for your reply.

I am still thinking about Product and License center , there is an option to remove account member anc cancel the subscription.

But I tried the same and still the account is visible in FNMS
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mfranz
Consultant

Re: How to delete accounts created in FNMS

I believe the PLC user administration is not connected to FNMS.

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Moderator tbesse Moderator
Moderator

Re: How to delete accounts created in FNMS

That is correct, PLC is download centre for all solutions a customer is entitled to, it has nothing to do with access to any of the solutions themselves.

Regards,

Thorsten

Principal Solution Engineer
(Anything expressed here is my own view and not necessarily that of my employer, Flexera)
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