Hi Guys,
I am having trouble with a number of AIX/Linux servers, that when installing the applicable agent, present me with the below error.
The user is installing as root, has anyone seen this error before, and how do I resolve?
The log file just states the same error.
Tue Oct 27 15:05:54 GMT 2020 (U, 0)] {26542246} FlexNet Manager Platform cannot access the directories describing your FlexNet Manager Platform applications. Please review your application directory settings. See log file for more details.
‎Oct 27, 2020 01:35 PM
Are you using the correct agent install package for the platform you are installing on?
Are you launching the installation package as root, or sudo to root?
‎Oct 28, 2020 06:13 AM
Correct install package is being used, and user is logged in as root.
Ben
‎Oct 28, 2020 02:36 PM
Please try the following steps and if you still don't make any progress then please create a support case to get assistance troubleshooting further:
Uninstall the agent
rm -rf /var/opt/managesoft
Install the agent
Thanks,
‎Nov 02, 2020 01:14 AM
Hi Guys,
I am seeing a further error, along similar lines, any thoughts?
[root@sniptmp]# /bin/bash /var/tmp/linuxmgssetup_v2.sh
Running /var/tmp/linuxmgssetup_v2.sh from /var/tmp........
Removing existing Managesoft Agent..............
error: rpmdb: BDB0113 Thread/process 32447/139766448248896 failed: BDB1507 Threa d died in Berkeley DB library
error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal erro r, run database recovery
error: cannot open Packages index using db5 - (-30973)
error: cannot open Packages database in /var/lib/rpm
error: rpmdb: BDB0113 Thread/process 32447/139766448248896 failed: BDB1507 Threa d died in Berkeley DB library
error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal erro r, run database recovery
error: cannot open Packages database in /var/lib/rpm
error: package managesoft is not installed
Removing existing Managesoft folder.............
Installing FlexNet Inventory Agent
error: rpmdb: BDB0113 Thread/process 32447/139766448248896 failed: BDB1507 Threa d died in Berkeley DB library
error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal erro r, run database recovery
error: cannot open Packages index using db5 - (-30973)
error: cannot open Packages database in /var/lib/rpm
error: rpmdb: BDB0113 Thread/process 32447/139766448248896 failed: BDB1507 Threa d died in Berkeley DB library
error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal erro r, run database recovery
error: cannot open Packages database in /var/lib/rpm
Applying custom configuration into config.ini
*** Error: Error (s107m607)
*** FlexNet Manager Platform cannot access the directories describing your Fle xNet Manager Platform applications.
Please review your application directory settings.
See log file for more details.
tail: cannot open ‘/var/opt/managesoft/log/installation.log’ for reading: No suc h file or directory
‎Nov 02, 2020 03:55 AM
Those latest messages suggest that the RedHat Package Manager database on this computer is corrupted.
Some commands that may help to repair this database are:
mkdir -p /var/lib/rpm/backup
cp -a /var/lib/rpm/__db* /var/lib/rpm/backup/
rm -f /var/lib/rpm/__db*
rpm --rebuilddb
‎Nov 02, 2020 07:47 PM
I wanted to touch base to see if there was any further progress with this issue? I too am seeing this problem sporadically across the enterprise with the 2020 R1 agent.
‎Mar 04, 2021 01:36 PM