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manishkeshav
Active participant

FlexNet Cloud Beacon Error in Beacon Engine log file

Good day

We are installing a new beacon and we are receiving the below error. All beacon settings are or seem to be correct. 

 

Can you advise.

 

2019-07-10 09:52:46,992 [llers.PolicyController|Async] [ERROR] There is a problem on the beacon. The beacon could not determine if an upgrade is required.

2019-07-10 09:53:27,001 [Scheduler.ScheduledJob|policy] [INFO ] Executing job: policy

2019-07-10 09:53:27,001 [llers.BeaconController|policy] [INFO ] Scheduled job triggered: utils-policy.

2019-07-10 09:53:27,001 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:27,008 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 1 of 10 retries.

2019-07-10 09:53:27,309 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:27,312 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 2 of 10 retries.

2019-07-10 09:53:27,612 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:27,617 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 3 of 10 retries.

2019-07-10 09:53:27,918 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:27,921 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 4 of 10 retries.

2019-07-10 09:53:28,222 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:28,226 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 5 of 10 retries.

2019-07-10 09:53:28,527 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:28,531 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 6 of 10 retries.

2019-07-10 09:53:28,832 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:28,835 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 7 of 10 retries.

2019-07-10 09:53:29,136 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:29,140 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 8 of 10 retries.

2019-07-10 09:53:29,441 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:29,444 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 9 of 10 retries.

2019-07-10 09:53:29,745 [mmon.BeaconPolicyCache|policy] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

2019-07-10 09:53:29,749 [mmon.BeaconPolicyCache|policy] [WARN ] Failed to execute the method: <LoadBeaconPolicy>b__0 with error:
Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.). Attempt 10 of 10 retries.

2019-07-10 09:53:29,749 [mmon.BeaconPolicyCache|policy] [ERROR] Failed to load policy file from disk.

System.AggregateException: One or more errors occurred. ---> System.IO.FileNotFoundException: Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)

at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials, IWebProxy proxy, RequestCachePolicy cachePolicy)

at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)

at System.Xml.XmlTextReaderImpl.OpenUrlDelegate(Object xmlResolver)

at System.Threading.CompressedStack.runTryCode(Object userData)

at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)

at System.Threading.CompressedStack.Run(CompressedStack compressedStack, ContextCallback callback, Object state)

at System.Xml.XmlTextReaderImpl.OpenUrl()

at System.Xml.XmlTextReaderImpl.Read()

at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

at System.Xml.XmlDocument.Load(XmlReader reader)

at System.Xml.XmlDocument.Load(String filename)

at ManageSoft.Compliance.Security.Cryptography.DigitalSigner.VerifyXml(String signedXml)

at Flexera.Beacon.Common.BeaconPolicyCache.LoadBeaconPolicyFromDisk()

at Flexera.Beacon.Common.BeaconPolicyCache.<>c__DisplayClass1.<LoadBeaconPolicy>b__0()

at Flexera.Beacon.Common.RetryHelper.DoWithRetry(Action action, Int32 retryInterval, Int32 retryCount, ILogger _logger)

--- End of inner exception stack trace ---

at Flexera.Beacon.Common.RetryHelper.DoWithRetry(Action action, Int32 retryInterval, Int32 retryCount, ILogger _logger)

at Flexera.Beacon.Common.BeaconPolicyCache.LoadBeaconPolicy()

---> (Inner Exception #0) System.IO.FileNotFoundException: Could not find file 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'.

File name: 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)

at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials, IWebProxy proxy, RequestCachePoli

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1 Reply
Flexera khou
Flexera

Re: FlexNet Cloud Beacon Error in Beacon Engine log file

Hi Manishkeshav

It seems a bit strange if this is indeed a new(clean) installation. One thing may help is to make sure the version of beacon you are installing is the latest available version, currently it's 13.5.1.31 as screenshot showing

BeaconVersion.PNG

If your version is not the latest , I will suggest remove the previous installation and download the latest installer try again. 

 

HTH

Kevin