FNMS On premise build Support

[Jayshreepatel]

Does any one know if there is support ( online as well) available for on premise builds.

I need some help with development environment build, the sql log files are fine but the installation is failing looking for a stored procedure. 

[steven_donovan1]

You can open a support ticket with Flexera support. What is the error your experiencing? Screenshots would be helpful.

[KPBussey]

Building on steven_donovan1's point, it looks like you do have support access. To file a ticket, sign in to community, click "Get Support" in the top navigation and select "Open New Case"

[Jayshreepatel]

There is already a ticket raised , thx

Sent from my iPad

[Jayshreepatel]

cd drive-and-path\FlexNet Manager Suite\Support
.\InstallFNMS.ps1 $FnmpInstallerMsi $AnswerFile $FNMSConfigFile

->
Executing step Configure FNMP database for operators.
C:\Temp\FlexNet Manager Suite\Support\Config.ps1 : Exception calling "ExecuteNonQuery" with "0" argument(s): "Could
not find stored procedure 'dbo.ComplianceOperatorCreateOperatorWithTenantPermission'. . This could mean the database is incomplete.

[ChrisG · Accepted solution]

A missing stored procedure like this suggests that the earlier step to configure your databases wasn't done successfully, or maybe the name of the wrong database was entered for the compliance database name somewhere. Check that the stored procedure dbo.ComplianceOperatorCreateOperatorWithTenantPermission exists in your compliance database - if not, review the logs from when you set up the database to check for errors.

[Jayshreepatel]

Awesome Flexera support , I have guidance provided on build specifically a POC, will work through that.

[Jayshreepatel]

Build completed , i would say be careful which account is used during the build. i would recommend using the service account through out the build. The documentation refers to an admin account that needs permission that have not been granted ( probably user error) which cause the build to fail.