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Flexera beginner

All Data Imports sitting in a pending state and does not complete

Good day community

We are experiencing an issue where all of our Data Imports are sitting in a pending state. They do not complete. We recently upgraded to 2020 R1.

We have checked the following:

  • All services are running on the batch server
  • All iis application pools are started and are running with the correct account on the web, batch and inventory server
  • All logs show no errors at all
  • All the data imports zip files are sitting in the D:\ProgramData\Flexera Software\Beacon\IntermediateData on the batch server. It's stuck there
  • I have added the command timeout in the registry and it is set to 8 hrs

Please advise urgently 🙂

 

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16 Replies
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Shining star

Re: All Data Imports sitting in a pending state and does not complete

Hi,

Have you checked if something is stuck in the BatchProcessor?

BatchProcessTaskConsole.exe list-tasks

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
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Frequent contributor

Re: All Data Imports sitting in a pending state and does not complete

@mfranz - yes there are stuck jobs since the past 2 days. Even if i kill the tasks. When the imports happens again they sit in a pending state

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Flexera
Flexera

Re: All Data Imports sitting in a pending state and does not complete

Hi,

try to reset the user and password in the Microsoft IIS application pools where ever your Flexera service account can be found there.

Restart IIS, that should help...

Thanks & best regards

Oliver

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Frequent contributor

Re: All Data Imports sitting in a pending state and does not complete

@Oliver, @mfranz 

That was done twice already. Any other suggestions

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