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SManagementTea9
Occasional contributor

ARL Updates - MobaXterm Home vs Professional

Hi All

This one is a bit tricky I think.  The Home edition of MobaXterm (by Mobatek) is freeware and can only be used in a company/commercial environment by the person that downloaded it and cannot be packaged for deployment.  Under Windows 10, users can't install it themselves anyway.  If Company's want to use the app, they need to subscribe to the Professional edition.

Now...when I look at All Applications in FNMS, I can only see 2 version of MobaXterm Professional - 9.0 and 9.4 yet there are multiple versions of the Home edition ranging from v7 through to 12.3. Yet if I look at the vendor website they have like for like versions between Home and Professional editions.  Why does the App list in FNMS not reflect these other Professional versions?

We have the Professional v9.4 edition packaged for deployment but FNMS was showing these as the Home v9.4 edition and I confirmed with several users who sent me screenshots that they do actually have the Professional edition installed.  Why the mismatch between Home and Professional in FNMS?  The Installer and File Evidence in FNMS do not seem to accurately reflect the difference between the two Editions (Home vs Professional).  We had to manually create the File Evidence for the Pro edition.  Could someone please look into this?

 

XMind is another application with similar issues where its not clear in FNMS as to which is the freeware vs commercial version.  We have the freeware version packaged for deployment.

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9 Replies
Flexera Kevin_Hou
Flexera

Re: ARL Updates - MobaXterm Home vs Professional

Hello @SManagementTea9 

From what I can see based on your description, you are reporting a FNMS Content library issue (ARL) a specific application title recognition is incorrect.

I will suggest opening a support ticket via 'Get Support' button in this portal and our Flexera support will continue work with you. Once the support team collects enough information to prove there is some existing content library data issue, we will report this further to our ARL library team address and usually the fix will be published in weekly ARL release.

Hope it helps. 

Cheers

Kevin

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
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Community Manager ChrisG Community Manager
Community Manager

Re: ARL Updates - MobaXterm Home vs Professional

In relation to "Why does the App list in FNMS not reflect these other Professional versions?": Most likely explanation is that evidence for all the different versions has not been handled as part of ARL enrichment, or (considering the next point) maybe evidence has been inappropriately linked.

In relation to "Why the mismatch between Home and Professional in FNMS?": From your description, it could be that the evidence gathered by inventory tools from endpoint computers does not have enough detail to be able to automatically identify the specific edition that is installed, while the recognition rules configured in the ARL may have the evidence inappropriately linked to a specific edition. If that is the case, raising a case with Flexera Support will get you connected to the Content team how can take a look at the specifics and consider if improvements can be made.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
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kathy_allen
Intrepid explorer

Re: ARL Updates - MobaXterm Home vs Professional

I've opened a ticket on this as well.  I've tried creating local apps for Professional as well for now.

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SManagementTea9
Occasional contributor

Re: ARL Updates - MobaXterm Home vs Professional

Same here Kathy. we've created local evidence and assigned it to the Home/Professional editions. We've seen a similar issue with Xmind as well.
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