ARL Imports Failing

[sushantnarula94]

Hi Community,

ARL Imports getting failed on my On-PREM FNMS 2018 R1.
I noticed that its not getting update since couple of weeks.

Any one else having issues for the same. Kindly suggest.

Thanks,
Sushant

[mfranz]

Hi Sushant,

The screenshot does not provide much detail, could you attach a log file? Or maybe run mgsimportrecognition.exe from the console and look for an error message?

And you could manually try downloading the cab file from your server: http://www.managesoft.com/support/Compliance/RecognitionAfter82.cab

Best regards,

Markward

[sushantnarula94]

Hi @mfranz , 

Where I can look for mgsimportrecognition.exe on console and logs ?

Thanks

[AamerSharif]

Hi Sushant,

You should be able to find ARL import log on the batch server under C:\ProgramData\Flexera Software\Compliance\Logging\Content   (Default location)

Worth checking all three logs

1. mgsImportRecognition.log
2. recognition.log
3. importPURL.log

HTH

Aamer

[mfranz]

MgsImportRecognition.exe should be in you FNMS installation folder, e.g. "C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\"

[Dogstar71]

Hey Sushant 

Do you recall how the issue was eventually resolved?

D