Summary
This article discusses the Technopedia Catalog and Content Packs Gap-fill Resolution Goals.
Discussion
Definitions
- Gap-fill: Process by which customer submits request for vendor, product or market data to be researched and added or corrected to Technopedia Catalog or associated Content Packs
Resolution Goals
- Flexera will provide Gap-fill for requested products from Tier 1 and Tier 2 vendors as specified in Technopedia Catalog within 30 days provided publicly available sources enable research and verification of such products
- Flexera will provide Gap-fill for requested market data for Content Packs from Tier 1 and Tier 2 vendors as specified in Technopedia Catalog within 30 days provided publicly available sources enable research and verification of such market data
- Flexera will provide Gap-fill for requested products from Tier 3 vendors as specified in Technopedia Catalog within 60 days provided publicly available sources enable research and verification of such products
- Flexera will provide Gap-fill for requested market data for Content Packs from Tier 3 vendors as specified in Technopedia Catalog within 90 days provided publicly available sources enable research and verification of such market data
- For requested vendors not currently in Technopedia Catalog, Flexera will identify the appropriate Tier, then provide Gap-fill in accordance with the appropriate Tier
- For large submissions of products or vendors, Flexera will provide an estimate for Gap-fill within 3 business days
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