Technopedia powers multiple customer use cases that drive effective, efficient enterprise technology decision making covering 2.5 million software and hardware products and 250+ million data points. With more than 4,500 updates per day, we endeavor to keep our technology catalog current with enriched market intelligence to ensure that customer systems speak a common language. Our customers' ability to solve their business problems is highly dependent on the quality of Technopedia content. This statement reiterates Flexera's commitment to ensuring that every effort is being taken to curate, maintain and provide the highest quality content to the best of Flexera's ability.
Core aspects of content quality include completeness, uniqueness, timeliness, validity, accuracy and consistency. All existing Technopedia content as well as any future curation will observe and meet those criteria, providing the data is available and can be publicly researched and validated against trusted sources. The data we collect is fluid as a result of a rapidly changing and evolving industry. While we strive to provide the highest quality of data and remain current, immediate remediation of any issues is part of the process to improve the quality of content even more.
High quality content drives effective and accurate decision making and ensures transparency across enterprise architecture. Correct analysis using Technopedia content makes possible the most optimal business decisions. Flexera recognizes the need to continuously review data that has been collected, normalized and served up to our customers to drive their uses cases. High availability and accuracy of data is our primary objective, and we are continuously looking back to make sure our data remains fit for purpose.
The Content Quality mindset drives a continuous effort which happens during every step of the content life-cycle. Quality plays a role at each step, from the initial understanding of business use cases, to determining the right content to solve cases, to the investigation that identifies reliable content sources and all the activities to collect, curate and validate the data that solves those use cases. During the process of feeding the data into Flexera's applications and solutions, multiple layers of tests and constant monitoring catch any issues before they get into customer hands. We are always willing to discuss any issues the customers raise, and investigate data disputes when we and the customer do not agree. We adopt a pragmatic approach to troubleshooting data anomalies to help make sure the content and the process are always being refined to produce the best output.
Efforts to uphold the highest content quality manifest at various points through which the content flows:
Every actor/stakeholder contributes to the quality of content. From within the content organization, we have:
From within the product organization, content technology intelligence is driven by product managers who ensure the right content is collected and used through Flexera application portfolio. They manage the portfolio of capabilities which provides the highest value to customers.
From within the development organization, developers and QA/testing engineers consume content and implement the best ways to serve it up to our customers.
Flexera also engages with content contributors and partners (including vendors) to maintain the steady flow of quality content while providing extra eyes on how the content is being represented in Flexera solutions. Leveraging Flexera's Trusted Supplier Program, vendors have the ability to submit content directly, review how their content is being represented, and engage in conversations with customers whenever discrepancies or disputes arise.
Finally, customers at the consuming end of the content process who experience the content directly are empowered to report issues, validate data values, and provide valuable feedback into future content enhancements.
The following are activities, processes and rules currently in place in our effort to maintain and improve content quality:
A few visions of activities to improve content quality:
Aug 25, 2020 11:12 AM