Scenario:
Normalize fails with error - BDNA User Console logon not authorized as service administrator
All test connections to data sources and User Console test OK.
User Console Configuration wizard completes successfully.
Bdna.log :
ERROR System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Exception: BDNA User Console logon not authorized as service administrator
Tomcat.log:
ERROR [UX] Login error, unexpected status code: 500
ERROR [org.pentaho.platform.plugin.services.security.userrole.CompositeUserRoleListService] User/Role List could not be obtained.
org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.test.flexera.com:389 [Root exception is java.net.ConnectException: Connection refused: connect]]
Troubleshooting steps:
1) Verify if LDAP/AD server is actively refusing the access from User Console server.
2) Verify if there is a load balancer for LDAP/AD server
Possible solution:
Get the static IP address of the LDAP/AD server
Use one of the below two approaches:
a)Update system hosts file to add a static entry against LDAP/AD server host name, e.g. 192.168.1.1 test.flexera.com
or
b)Update LDAP/AD server name with the IP Address instead of the hostname in Data Platform configuration wizard then re-run Data Platform and User Console configuration wizard
If the above does not help resolve your issue, please log a new support case with us.
