How to increase the Online timeout for User Console startup time

How to increase the Online timeout for User Console startup time

Issue:

Unable to Start User Console Service while running User console Config Wizard.

The startup time exceeds the default timeout and fails with error:

ERROR BDNA.NormalizeBI.Setup.SetupException: BDNA User Console service startup failed.

ERROR Install failed.

 

Resolution:

You can increase the timeout by adding an additional parameter OnlineTimeout in the NBI.configuration.config to customize service startup timeout.

The file is located at:

<User Console Install directory>/conf/NBI.configuration.config

 Example of how the file looks like when this parameter is added:

<Configuration>
  <NBIApplication>
    <ValueDict>
      <key>
        <string>OnlineTimeout</string>
      </key>
      <value>
        <string>1200</string>
      </value>
    </ValueDict>

If the above parameter is missing in NBI.configuration.config file, or the value is negative number, the default value (300) is used.

NOTE : This value is in seconds.

After the above parameter is added the custom value 1200 seconds = 20 minutes is used.

There is a logging message in setup.log which shows the effective change:

INFO Service online timeout is set to: 1200 seconds

Steps:

1)Make the above changes in NBI.configuration.config file and save this file.

2)Restart the User console service.

3)Rerun the User Console configuration wizard.

 

NOTE : This is supported on version 5.5.10 and above.

 

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Revision #:
2 of 2
Last update:
‎Dec 08, 2020 04:12 PM
Updated by:
 
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