Data Platform/ServiceNow Integration - Active vs Inactive Devices
It looks like only active devices get exported from Data Platform into ServiceNow. Is it possible to also send inactive device data? Thanks
Forum Posts
Solved Private catalog mapping to Technopedia
The user console guide documentation states that a Technopedia mapping can be created and linked to Technopedia based on unmatched data. Is this documentation still valid? I don't see these options in my environment even though we have the private ...
Solved Tier 3 publisher with < 20 installs
If a Tier 3 publisher has less than 20 installs it won't be mapped in Data Platform based on the link here:Normalize Gap-fill Resolution Goals (Applies to the following Flexera solutions: Data Platform, Flexera One IT Visibility.)However, if there is...
Users being unable to view Public reports
Hello! I'm having issues with users being able to access public reports. All these users (even my test account) are all added as a "User Console Viewer". What I find odd is that these users (and my test account) can see public reports created by BDNA...
Solved Obtaining Usage Statistics
Hello,I'm in the process of removing old mashups from Data Platform via the safest approach I can.Problem is when I do the removal, this breaks all reports that use this old data source unless the reports are revised. When I last did this with anothe...
Windows Mail 6.2
Windows Mail 6.2 is identified as obsolete as of Jan 10, 2023. I have two questions about this:1) Is it possible that the intent was a date of Oct 10, 2023 (10/10/2023) rather than Jan 10, 2023 (1/10/2023). This would align it with the EOL for Wind...
Solved BMC Discovery API Extractor
I've been asked if the API extractor for BMC Discovery is able to extract rugged comm devices such as Siemens RUGGEDCOM - Rugged communication equipment - Siemens GlobalI have viewed the normalized data received into Data Platform and do not find th...
Solved Admin Console not showing new patch available for download
In my QA environment, I login to the Admin Console and there is not a new patch for January 2024 to download and apply. In my production environment, the red banner is there to display the patch and apply.What file(s) and folder(s) can I check to co...
DP local User/Role
Hi, wondering if any one has assigned DP Role to user which is local to DP setup and not an Active Directory user.
PubMoreHardwareSnow setting in Norm.config file
Was curious if anyone knows what the following setting is for: I know the other settings above and below this are for the mapping cube, but hadn't see this before.
