Solved: Need clarification on normalization job failed with servicenow error

Nagalakshmi · ‎May 25, 2022

Hi Team,

We have integrated FDP with Servicenow. We are recently facing the issue like our normalization job got failed with process servicnow export failed.

In the error activity message we can see perform a manual cleanup from servicenow side, could you please let me know what is the benefit of performing the cleanup. I have attached error screenshot. Please assist

Regards,
Nagalakshmi A

JohnSorensenDK · ‎May 31, 2022

@Nagalakshmi

The error could be an indication that there either was heavy load on the API or it wasn't available. Have you been able to check on the ServiceNow side?

Also, please be aware that there's a newer version 5.0.854 of the ScopedApp available in the ServiceNow store: Flexera Integration

If this is still an issue then you may want to follow How to Contact Flexera Support to create a support case and get assistance in troubleshooting your issue.

Thanks,

View solution in original post

JohnSorensenDK · ‎May 31, 2022

@Nagalakshmi

The error could be an indication that there either was heavy load on the API or it wasn't available. Have you been able to check on the ServiceNow side?

Also, please be aware that there's a newer version 5.0.854 of the ScopedApp available in the ServiceNow store: Flexera Integration

If this is still an issue then you may want to follow How to Contact Flexera Support to create a support case and get assistance in troubleshooting your issue.

Thanks,