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How to Open a Case with Support

How to Open a Case with Support

If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases.

To Open a Case

  1. Sign in
  2. Go to the "Get Support" menu - it will be near the middle of the screen. Select "Open new case"

opencase.PNG

 

To View Existing Cases

  1. Sign in
  2. Go to the "Get Support" menu - it will be near the middle of the screen. Select "Case Portal"

casePortal.PNG

 

For more information, please watch our How to Open a Support Case on the Case Portal video.

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Last update:
‎Sep 25, 2020 03:34 PM
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