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How to Open a Case with Support

How to Open a Case with Support

If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases.

To Open a Case

  1. Sign in
  2. Go to the "Get Support" menu - it will be near the middle of the screen. Select "Open new case"

opencase.PNG

 

To View Existing Cases

  1. Sign in
  2. Go to the "Get Support" menu - it will be near the middle of the screen. Select "My Cases"

showmycases.PNG

 

 

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Last update:
‎Apr 11, 2019 12:18 PM
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