Hi All,
I am trying to check the status of my software request on App Portal > My Request tab.
when i double click on Status icon we get the below "RadToolTipManager response error" (Snap_1.png).
once we click Ok then we get error "An unexpected error has occurred." (Snap_2.png)
Sep 16, 2019 07:46 AM
Sorry, I'll have to defer to Support on this one. Best guess is maybe something related to the ESDWebService installed on the SCCM server? Can you confirm the ESDWebService version and App Portal web server version match? Or perhaps a corrupted/missing DLL on the App Portal web server? Not really sure. Hopefully Support can help you figure it out.
Sep 18, 2019 08:18 AM
Probably worth opening a support case for this one, but when that occurs, do you see any other details in the website.log file?
Sep 17, 2019 05:09 PM
Thanks @jdempsey I have raised separate case. below error we found in website.log
<![LOG[Unhandled Exception https://appportal.theprincipal.net/esd/MyRequests.aspx Method not found: 'Int32 AppPortal.Core.Entities.DeployStatus.get_RecordId()'. at InstallStatusMessages.GetFullMessageHistory(Int32 packageID, String machineName, DeploymentTechnologies depTech, Int32 packageType)
at InstallStatusMessages.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)]LOG]!><time="01:04:44.000+240" date="9-18-2019" component="Application_Error" context="" type="1" thread="4" file="Website">
Sep 18, 2019 01:10 AM
Sorry, I'll have to defer to Support on this one. Best guess is maybe something related to the ESDWebService installed on the SCCM server? Can you confirm the ESDWebService version and App Portal web server version match? Or perhaps a corrupted/missing DLL on the App Portal web server? Not really sure. Hopefully Support can help you figure it out.
Sep 18, 2019 08:18 AM
Thanks @jdempsey
I will check the parameters that you have mentioned.
I have already raised a support case & will follow up on it.
Sep 18, 2019 08:24 AM
I've taken ownership of the case you opened.. I believe that this issue has to be occurring to a DLL mismatch. In particular, either one hotfix is conflicting with another hotfix, or a hotfix may not have been applied completely.
Sep 18, 2019 03:31 PM