This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dbeckner
Level 10 Champion
Level 10 Champion
‎Sep 30, 2020 02:03 PM

Automatically Cancel Remedy Ticket if App Broker Catalog Item Request is Cancelled

Jump to solution

Is there a way to trigger Remedy to cancel a ticket if the user cancels their App Broker request?

1 Solution
jdempsey
Moderator Moderator
Moderator
‎Sep 30, 2020 02:10 PM

Jump to solution

Sure.  You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".

View solution in original post

0 Kudos

This thread has been automatically locked due to inactivity.

To continue the discussion, please start a new thread.
1 Reply
jdempsey
Moderator Moderator
Moderator
‎Sep 30, 2020 02:10 PM

Jump to solution

Sure.  You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
0 Kudos