Is there a way to trigger Remedy to cancel a ticket if the user cancels their App Broker request?
‎Sep 30, 2020 02:03 PM
Sure. You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.
‎Sep 30, 2020 02:10 PM
Sure. You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.
‎Sep 30, 2020 02:10 PM