Solved: Automatically Cancel Remedy Ticket if App Broker Catalog Item Request is Cancelled

dbeckner · ‎Sep 30, 2020

Is there a way to trigger Remedy to cancel a ticket if the user cancels their App Broker request?

jdempsey · ‎Sep 30, 2020

Sure. You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".

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jdempsey · ‎Sep 30, 2020

Sure. You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".