This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Flexera Community
- :
- App Broker
- :
- App Broker Forum
- :
- Automatically Cancel Remedy Ticket if App Broker Catalog Item Request is Cancelled
Subscribe
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sep 30, 2020
02:03 PM
Is there a way to trigger Remedy to cancel a ticket if the user cancels their App Broker request?
1 Solution
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sep 30, 2020
02:10 PM
Sure. You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.
Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
This thread has been automatically locked due to inactivity.
To continue the discussion, please start a new thread.
1 Reply
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sep 30, 2020
02:10 PM
Sure. You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.
Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
