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How to Raise a New Support Ticket in Flexera Community

Instructions: Pre-Condition:
The user should be a member of the Flexera Community
1. Log in to the Flexera Community using the following URL https://community.flexera.com/
2. Click on Support>Open New Case
Refer to the screenshot "Support-Open New Case.PNG" attached
Support-Open New Case.PNG
3. Select the Product and Version/Solution Area from the dropdown
4. Provide all the information about the issue and select the Severity of the issue.
Refer to the screenshot "Open New Case-Information needs to be filled.PNG" attached
Open New Case-Information needs to be filled.PNG
5. Attach any logs or screenshots of the issue using the browse button.
6. Click on the SAVE button

‎Jun 23, 2023 11:31 AM

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Version history
Last update:
‎Jun 23, 2023 11:31 AM
Updated by:
Level 6 Flexeran