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Deactivation of AdminStudio and WiseScript Editor

Deactivation of AdminStudio and WiseScript Editor

Summary

If you find that it will be necessary to move your license to a new machine, the license must first be returned or deactivated from the previous machine before it can be activated on the new machine.

Synopsis

AdminStudio and WiseScript Editor node-locked licenses are single-machine, single-user licenses according to the End-User License Agreement (EULA). This means that they can be activated on one machine and accessed by one user.

If moving a license to a new machine is required, the license must be returned or deactivated from the machine on which it is currently activated, before attempting to activate the license on a new machine.

Please note that there is a return limit for each type of licence:

Node Locked Licence
If your licence is a node locked licence, then you are allowed to return/deactivate/transfer your licence up to a maximum of four times per year.

Concurrent Licence
If your licence is a concurrent licence and you would like to return/transfer it from the current licence server to a new/another licence server, then please note that there is a return/transfer limit of 2 returns/transfers per year.

Discussion

This section included steps for both online and offline activation methods of deactivation.

Online Deactivation:

1) Reinstall the software on the previous machine (if it has been uninstalled).
2) From the command-line change directories to the appropriate default path:

VersionDefault Path
AdminStudio 8.5C:\Program Files\Macrovision\AdminStudio\Common
AdminStudio 8.6C:\Program Files\Macrovision\AdminStudio\Common
AdminStudio 9C:\Program Files\AdminStudio\9.0\Common
AdminStudio 9.01C:\Program Files\AdminStudio\9.01\Common
AdminStudio 9.5C:\Program Files\AdminStudio\9.5\Common
AdminStudio 10C:\Program Files\AdminStudio\10.0\Common
AdminStudio 11C:\Program Files\AdminStudio\11.0\Common
AdminStudio 11.5C:\Program Files\AdminStudio\11.5\Common
AdminStudio 2013C:\Program Files\AdminStudio\2013\Common
AdminStudio 2014C:\Program Files\AdminStudio\2014\Common
AdminStudio 2015C:\Program Files\AdminStudio\2015\Common
AdminStudio 2016C:\Program Files\AdminStudio\2016\Common
AdminStudio 2018C:\Program Files\AdminStudio\2018\Common
WiseScript EditorC:\Program Files\WiseScript Package Editor\WiseScript Package Editor

Note: For 64 bit machines, the default location will be under the (x86) Directory.

For example:

  • AdminStudio 11.0 on a 64-bit machine will be located at C:\Program Files (x86)\AdminStudio\11.0\Common
  • WiseScript Editor on a 64-bit machine will be located at C:\Program Files (x86)\WiseScript Package Editor\WiseScript Package Editor

3) Based on the product installed, execute the following Command:

  • For AdminStudio use TPSconfig /return
  • For WiseScript Editor use TSWconfig /return

Activation Server URL: activationservice.installshield.com
Note: We suggest allowing incoming and outgoing traffic to and from *.flexerasoftware.com and *.installshield.com as well as making sure that ports 80, 443 & 8443 are open.


Offline Deactivation:

1) Reinstall the software on the previous machine (if it has been uninstalled)
2) Open up a Command Prompt and CD to the appropriate default path.
3) Execute the following command which will generate a request code:

  • For AdminStudio use TPSconfig /return /no_internet
  • For WiseScript Editor use TSWconfig /return /no_internet

4) For AdminStudio 2014 and later, process the request code at our Product and License Center self-service web page.

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