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Flexera beginner

Returning a License to Your Account on the Activation Server (offline)

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hi,

I've previously managed to activate it offline and now i intend to format the OS and reinstall AdminStudio, there isn't any steps on how its done offline.

 

based on the link to return the license to the activation server, kindly advise how this could be done.

https://docs.flexera.com/adminstudio2018/Content/ashelplibrary/ReactivatingProd.htm#asverification_3...

 

thanks

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Re: Returning a License to Your Account on the Activation Server (offline)

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If you activated your AdminStudio license using an activation code from Flexera (in the format XXXX-XXXX-XXXX-XXXX), whether it was done online or offline, to deactivate AdminStudio from that machine would follow the same procedure.

When you uninstall AdminStudio and you are connected to the internet, it will attempt a deactivation automatically.

To return your license, in the Application Manager or the AdminStudio (main) program, go to Support > About Application Manager or Help > About AdminStudio (respectively), check the checkbox next to your license, and check click Return License:

Return License.png

If you do not have internet access back to Flexera's Product and License Center on your AdminStudio workstation to do this automatically, then follow the same process as Offline Activation:

  1. Choose to perform an "Offline Activation" in AdminStudio to generate an offline activation request code (saved as License.request by default)
  2. Copy the file to an machine with internet access and upload this file to http://www.installshield.com/offlineactivation following the instructions on the site
  3. Copy the response code file (activation.xml) generated from the website back to your AdminStudio workstation
  4. Load this file into AdminStudio on the Offline Activation wizard and it will successfully complete the license return

Now you can safely uninstall AdminStudio and reimage your machine.

Expert Flexeran on AdminStudio, Workflow Manager, and Software Vulnerability Manager / Research
If I've answered your question, please mark my response as "Accept as Solution" to help others find answers. Thanks!

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Flexera
Flexera

Re: Returning a License to Your Account on the Activation Server (offline)

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Hello,

Could you confirm how was AdminStudio activated previously when you say 'activated it offline', was it activated using an activation code or a license file?

You may also please refer the topic 'Performing Offline Activation' in this below document on Page 19:

https://docs.flexera.com/adminstudio2019r2/pdf/AS2019ProductLicensing.pdf

 

Thanks

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Flexera beginner

Re: Returning a License to Your Account on the Activation Server (offline)

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hi,

it was previously activated using a licence file as my server is offline.

my question is, in order for me to reformat my OS i would have to return the licence first, then install my OS and activate it again correct?

how do i return the licence as there is no option to do so.

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Moderator Moderator
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Re: Returning a License to Your Account on the Activation Server (offline)

Jump to solution

If you activated your AdminStudio license using an activation code from Flexera (in the format XXXX-XXXX-XXXX-XXXX), whether it was done online or offline, to deactivate AdminStudio from that machine would follow the same procedure.

When you uninstall AdminStudio and you are connected to the internet, it will attempt a deactivation automatically.

To return your license, in the Application Manager or the AdminStudio (main) program, go to Support > About Application Manager or Help > About AdminStudio (respectively), check the checkbox next to your license, and check click Return License:

Return License.png

If you do not have internet access back to Flexera's Product and License Center on your AdminStudio workstation to do this automatically, then follow the same process as Offline Activation:

  1. Choose to perform an "Offline Activation" in AdminStudio to generate an offline activation request code (saved as License.request by default)
  2. Copy the file to an machine with internet access and upload this file to http://www.installshield.com/offlineactivation following the instructions on the site
  3. Copy the response code file (activation.xml) generated from the website back to your AdminStudio workstation
  4. Load this file into AdminStudio on the Offline Activation wizard and it will successfully complete the license return

Now you can safely uninstall AdminStudio and reimage your machine.

Expert Flexeran on AdminStudio, Workflow Manager, and Software Vulnerability Manager / Research
If I've answered your question, please mark my response as "Accept as Solution" to help others find answers. Thanks!

View solution in original post

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