HOUDA asked a question.
SNOW Update Service Stopped!
Dear All, SNOW Update Service in the Inventory server was Stopped since months ago, the last log file is from 22-05-2019 below is a part of it. It is properly working on the Application Server and receiving updates. When I try to run the SnowSoftware.Update.Gui an error message saying that the application has stopped working and the Problem Event Name is "APPCRACH". I tried to start the service from the Task Manager but without success. I checked the network connectivity and the firewall by entering https://updates.snowsoftware.com/ and I get the message below: Could any one please advice? Thank you and best regards, Houda Nouri Bouzabia LOG Text: 2019-05-22 05:01:37,424 [19] INFO SnowSoftware.Update.Service.AutomaticUpdateController [()] - Delaying partner data post as it could be dependent on self update. 2019-05-22 13:22:39,682 [4] INFO SnowSoftware.Update.Service.UpdateService [()] - Stopped tray application. 2019-05-22 13:22:39,682 [4] INFO SnowSoftware.Update.Service.UpdateService [()] - Stopped service. 2019-05-22 13:22:46,806 [5] INFO SnowSoftware.Update.Service.UpdateService [()] - Started tray application. 2019-05-22 13:22:46,838 [5] INFO SnowSoftware.Update.Service.UpdateService [()] - Started service. 2019-05-22 13:22:47,056 [6] INFO SnowSoftware.Update.Service.AutomaticUpdateController [()] - Product resource dictionary schedule: Update automatically 'True', At day 0 hour 15 minute 5 2019-05-22 13:22:47,072 [6] INFO SnowSoftware.Update.Service.AutomaticUpdateController [()] - Product data instruction schedule: Update automatically 'True', At day 0 hour 19 minute 0 2019-05-22 13:22:47,103 [6] INFO SnowSoftware.Update.SelfUpdate [()] - Checking for self update 2019-05-22 13:23:29,233 [6] ERROR SnowSoftware.Update.SelfUpdate [()] - Unable to retrieve update service file list: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. (2019-05-22 11:22:23 UTC) 2019-05-22 13:24:11,241 [6] ERROR SnowSoftware.Update.SelfUpdate [()] - Unable to submit self update error log to web service. System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.8.2.66:3128 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() --- End of inner exception stack trace --- Server stack trace: at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout) at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at SnowSoftware.Update.ApplicationService.ApplicationServiceSoap.LogUpdateServiceInstallationError(String message) at SnowSoftware.Update.SelfUpdate.SubmitSelfUpdateErrorLog(String message) 2019-05-22 13:24:11,247 [6] ERROR SnowSoftware.Update.Service.AutomaticUpdateController [()] - Could not carry out self update check. System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://updates.snowsoftware.com/us/ApplicationService.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.8.2.66:3128 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() --- End of inner exception stack trace --- Server stack trace: at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout) at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at SnowSoftware.Update.ApplicationService.ApplicationServiceSoap.GetUpdateServiceFileList() at SnowSoftware.Update.SelfUpdate.GetFileList() at SnowSoftware.Update.SelfUpdate.CheckForUpdate() at SnowSoftware.Update.Service.AutomaticUpdateController.UpdateSelf(Boolean updateSrsOnRestart, Boolean postPartnerDataOnRestart)
@Houda NOURI BOUZABIA​ : I have a similar problem. Do you got a solution for your problem and would be so kind to share with me? Thanks, Jan