Automating Task Between ServiceNow and SNOW

Greg E asked a question.

October 12, 2018 at 7:00 AM

Is it possible to have a open task in ServiceNow call to SNOW to archive a device? Once the device is archived can SNOW call back to ServiceNow to close the the corresponding task?

(i.e) Requester submits ServiceNow Ticket to archive Laptop-ABC > ServiceNow creates Task 123 > ServiceNow Connects to SNOW and Archives Laptop-ABC > SNOW connects back to ServiceNOW and closes Task 123

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Community Manager (Flexera Software)
8 years ago
Hi Greg, You can probably achieve this by invoking AP workflows. Checkout this document: User Guide: Invoking workflows in Snow Automation Platform - Update revision 3.5 . The Automation Platform has a bi-directional API you can use. You will need some advanced knowledge/programming skills on the Automation Platform and ServiceNow. Best regards, Jeroen
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Community Manager (Flexera Software)
8 years ago
Hi Greg, You can probably achieve this by invoking AP workflows. Checkout this document: User Guide: Invoking workflows in Snow Automation Platform - Update revision 3.5 . The Automation Platform has a bi-directional API you can use. You will need some advanced knowledge/programming skills on the Automation Platform and ServiceNow. Best regards, Jeroen
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- Greg E
  8 years ago
  Hi Jeroen, I am not able to access this document when clicking on the link. Is there another way to view or access the document? Thanks, Greg
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  - Oskar Frolin (Flexera Software)
    8 years ago
    Hi Greg, If you can't access the site, please contact Snow support to get an account for the access. If you access the site but just don't see the document, it's a fairly common thing because it's "hidden" to the right of the page, see screenshot = Hope this helps //Oskar
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Community Manager (Flexera Software)
8 years ago
Hi , Thanks ? - that is indeed one way to do it. An other option, given that the tasks in ServiceNow is exposed and accessible in the ServiceNow API is to have Automation Platform: 1. Check tasks via the API on a regular basis (e.g. every day), using "Scheduled tasks". 2. Once a tasks is found, the scheduled task then invokes a workflow in AP to have the execution happen. 3. As a last step in the workflow, the task is updated and set to closed. Cheers, David
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Automating Task Between ServiceNow and SNOW