Known Issue: Compliance Calculation Failure in Snow License Manager 26.3.0

Dear Customers,

We would like to inform you of a known issue identified in Snow License Manager 26.3.0 that may cause the Compliance Calculation process to fail in specific scenarios.

Description

After upgrading to Snow License Manager 26.3.0, the Compliance Calculation process may fail with the following error:

05:00:53,927 71  ERROR   ErrorHandlingTaskBlockRunner; Error occured in task block SnowSoftware.LicenseManager.Licensing.Service.Taskflow.Blocks.FetchTaskBlock.

System.AggregateException: One or more errors occurred. ---> System.InvalidCastException: Specified cast is not valid.

This behavior is caused by a known defect introduced in version 26.3.0. Flexera Support can help confirm whether a specific Compliance Calculation failure is related to this issue.

When Does the Issue Occur?

The issue may occur when a license contains an organization distribution record, which is commonly created when licenses are manually assigned to an organization node below the Root Organization.

Affected environments may have one or more of the following characteristics:

• Licenses have been manually assigned to organization nodes.
• License purchase prices contain decimal values.
• Compliance Calculation begins failing immediately after upgrading to SLM 26.3.0 when the above conditions are present.

Potential Impact

Because the failure occurs during Compliance Calculation, the issue may go unnoticed if calculation logs are not regularly reviewed. In such cases, customers may first observe that:

• Compliance data is no longer being refreshed.
• Compliance-related reports are no longer reflecting current information.
• Expected compliance updates are not being generated.

Current Status

Our engineering team has identified the root cause and is actively working on a resolution.

A hotfix will be available starting September 14, 2026 for customers affected by this issue, followed by an official release of Snow License Manager 26.3.1 later that week.

If you are experiencing Compliance Calculation failures after upgrading to SLM 26.3.0, please contact Flexera Support for assistance.

We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.