Announcement: Snow Inventory Agent v26.1.1 Availability in Snow Update Service

We would like to inform customers that the Snow Inventory Agent for Windows and the Snow Inventory Agent for macOS version 26.1.1 are currently not available through the Snow Update Service (SUS) and therefore cannot be deployed through the Snow Admin Console.

Why is this happening?

The Snow Inventory Agent v26.1.1 introduces a new architecture for the Web Metering capability. As part of this enhancement, the Web Metering module now operates through an independent service that is installed alongside the agent.

At this time, the existing agent upgrade process used by the Snow Update Service is not able to create and configure this new service during an upgrade. To prevent incomplete or unsuccessful upgrades, the agent packages have been temporarily excluded from the Snow Update Service and the Snow Admin Console deployment workflow.

What are we doing?

Our engineering teams are actively investigating enhancements to the upgrade process to ensure it can properly support the new Web Metering architecture and automatically create the required service during agent upgrades.

We are planning to include this compatibility enhancement in a future Snow Inventory Agent release, after validation and testing have been completed.

What does this mean for customers?

• Snow Inventory Agent for Windows v26.1.1 and Snow Inventory Agent for macOS v26.1.1 are currently unavailable through the Snow Update Service.
• Deployments and upgrades through the Snow Admin Console are therefore not supported for these agent versions at this time.
• Existing agent installations continue to operate as expected.
• We will provide further updates when an enhanced agent version becomes available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to deliver a seamless upgrade experience for customers adopting the latest Web Metering functionality.

Thank you for your continued partnership and support.