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EHacking asked a question.

November 20, 2019 at 3:58 PM
"Usage agent is configured not to run on this machine" message on Mac.

I have successfully installed the new Flexera agent v.14 on a Mac. When I look in the usageagent.log file I see this message. How do I configure this to turn on the Usage Agent? I don't see anything in any documentation. Here's the full log.

[Wed Nov 20 07:42:12 2019 (G, 0)] {116} Usage agent started

 

[Wed Nov 20 07:42:12 2019 (G, 0)] {116} mgsusageag: No supported /proc found, using ps(1)

 

[Wed Nov 20 07:42:12 2019 (G, 0)] {116} Entering low priority mode due to LowProfile preference

 

[Wed Nov 20 07:42:12 2019 (G, 0)] {116} Usage agent is configured not to run on this machine
  • 5 answers
  • 190 views

  • mag00_75

    @EHacking  

    Did you succeed in creating the /var/tmp/tempconfig.ini? 

    When running the  /opt/managesoft/bin/mgsconfig -i /var/tmp/tempconfig.ini

    It will basically update the runtime configuration file, /var/opt/managesoft/etc/config.ini

    if you open up config.ini then you will notice if your settings was applied, probably you need to restart the usage service or do the Windows way and restart the computer.

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  • mag00_75

    We have resolved the issue with a post-installation script

    !/bin/bash

    CURRENT_USER='/bin/ls -l /dev/console | /usr/bin/awk '{ print $3 }''

    /bin/cat <<EOF > /var/tmp/tempconfig.ini

    [ManageSoft\Usage Agent\CurrentVersion]

    Disabled=False

    StartupDelay=600

    Lowprofile=True

    UploadPeriod=14400

     

    SessionBackupPeriod=1800

    [ManageSoft\Tracker\CurrentVersion]

    Lowprofile=True

    EOF

     /opt/managesoft/bin/mgsconfig -i /var/tmp/tempconfig.ini

    Expand Post

    • EHacking

      Didn't work. I'm not a Mac expert, and so I don't know why it didn't work. Is there any way to see why it didn't work?

      • mag00_75

        @EHacking  

        Did you succeed in creating the /var/tmp/tempconfig.ini? 

        When running the  /opt/managesoft/bin/mgsconfig -i /var/tmp/tempconfig.ini

        It will basically update the runtime configuration file, /var/opt/managesoft/etc/config.ini

        if you open up config.ini then you will notice if your settings was applied, probably you need to restart the usage service or do the Windows way and restart the computer.

        Expand Post
        Selected as Best

      • 0_MattR (Flexera Software)

        Hi Erick,

        What Chris suggested should have worked, provided that:

        1. The Mac agent is updating policy correctly
        2. The target in the UI included the Mac device

        As mentioned previously, what this does is modify /var/opt/managesoft/etc/config.ini and sets:

        [ManageSoft\Usage Agent\CurrentVersion]

        Disabled=False

         

        So to check why it's not working, I'd first make sure that the target you made the change on includes the IP address for the Mac and then on the device itself, ensure that in the installation log under /var/opt/managesoft/logs the device is downloading policy.

         

        If this is not happening or you're struggling further, you'll probably need a support case as we'll need logs and the BeaconPolicy.xml to look at the details specific to your environment.

        Expand Post

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