Measuring success and benefit realization from a tool implementation

Before starting any project, it’s important to understand how the project will be measured and what success looks like. As part of the #DoMoreWithSnowServices series Pavi Gehlot, Head of Project Management UKIMEA, at Snow Software articulates how to measure success and benefit realization from a tool implementation.

When delivering any project, one of the key criteria any project team should be reviewing is, “are we meeting the business case?” and “how are we measuring success?”. Specifically, when you implement a tool whether it be a fully on-premise solution, hybrid (i.e., SaaS with an element of on-premise hardware), or a complete SaaS solution. Strong project management is necessary to ensure that the investment the organisation has made is realized, whether they be tangible or intangible benefits. Examples of these benefit types include, but are not limited to:

1. Resource Cost Saving (Tangible Benefit)

2. Cost Avoidance (Tangible Benefit)

3. Cost Reduction (Tangible Benefit)

4. Increased Productivity (Tangible Benefit)

5. Process Improvement (Tangible Benefit)

6. Improved User Experience (Intangible Benefit)

7. Increased Customer Satisfaction (Intangible Benefit)

8. Increased Compliance (Intangible Benefit)

9. Strategic Alignment (Intangible Benefit)

At Snow Software, we measure the benefits from our vast array of industry leading tools during the lifecycle of the project and beyond. We always see the value of strong project management from the beginning of the project, helping the customer set out their success criteria, we also closely work with the teams during the scoping and sales cycles to ensure an in-depth understanding of the customer needs. We create bespoke governance around each customer’s requirements to ensure synergy between all stakeholders and a smooth progression of all agreed deliverables. We create a cadence and communication plan for all levels of stakeholders and are continually reporting back against the plan and tracking the success criteria. 

It doesn’t stop when the project ends, the brilliant thing here at Snow Software is once your project has been delivered, many of our customers purchase our industry leading Snow Success Program (SSP), one of the benefits of this is an alignment with a dedicated Customer Success Manager. We don’t stop measuring benefits and success when the project ends. Our wonderful Customer Success Managers are here to work with the customer organisation, to ensure that as the needs of the customer change over the years, these are tracked, and success is achieved jointly. Interested on hearing more about the Snow Success Program (SSP)? Please contact any member of the Snow Software team or use the following link to our website. https://lnkd.in/eJdvjaYF

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