Technopedia Catalog and Content Pack gap-fill resolution goals

Gap-fill is the process by which a customer submits a request for vendor, product, or market data to be researched and added or corrected to Technopedia Catalog or associated Content Packs. This article discusses Technopedia catalog and Content Packs gap-fill resolution goals. 

Resolution goals

• Flexera will provide gap-fill for requested products from Tier 1 and Tier 2 vendors as specified in Technopedia Catalog within 30 days, provided publicly available sources enable research and verification of such products.
• Flexera will provide gap-fill for requested market data for Content Packs from Tier 1 and Tier 2 vendors, as specified in Technopedia Catalog, within 30 days, provided publicly available sources enable research and verification of such market data.
• Flexera will provide gap-fill for requested products from Tier 3 vendors, as specified in Technopedia Catalog, within 60 days, provided publicly available sources enable the research and verification of such products.
• Flexera will provide gap-fill for requested market data for Content Packs from Tier 3 vendors, as specified in Technopedia Catalog, within 90 days, provided publicly available sources enable research and verification of such market data
• For requested vendors not currently in Technopedia Catalog, Flexera will identify the appropriate tier, then provide gap-fill in accordance with the appropriate tier.
• For large submissions of products or vendors, Flexera will provide an estimate for gap-fill within 3 business days.

Related articles

• Technopedia Manufacturer Tier Definition
• Technopedia manufacturer tier 1 and tier 2 list