Inventory gathering ndtrack process may crash with error on MacOS if a bundle metadata contains a non-numeric "install date" field: "libc++abi: terminating due to uncaught exception of type std::invalid_argument: std::stoull: no conversion"

Description

This problem occurs due to mishandling of “install date” details in MacOS bundle metadata when a non-numeric value is found in the metadata.

ndtrack writes the following message to stderr when this problem occurs:

libc++abi: terminating due to uncaught exception of type std::invalid_argument: std::stoull: no conversion

Logging in tracker.log files leading up to the crash looks like:

[Wed Aug 21 16:59:46 2024 (G, 0)] {516} Agent unique ID for this machine: 'd51505644f67d00f33ba2436a34a401682244dfe8ef8caa72025ebe73843a1ca'
[Wed Aug 21 16:59:47 2024 (G, 0)] {516} Skipping Oracle database inventory as it has been disabled.
[Wed Aug 21 16:59:47 2024 (G, 0)] {516} Started tracking Oracle listeners
[Wed Aug 21 16:59:47 2024 (G, 0)] {516} Finished tracking Oracle listeners
[Wed Aug 21 16:59:48 2024 (G, 0)] {516} Started tracking packages

Also see the following article for another similar but slightly different issue: Inventory gathering ndtrack process may crash with error on MacOS if a bundle metadata contains a non-numeric "last modified" field: "libc++abi: terminating due to uncaught exception of type std::invalid_argument: std::stoull: no conversion".

Fix status

This issue has been fixed in the following releases: 2026 R1 (On Premises), 2025 R2.5 / May 2026 (Cloud).

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Support Hub

Product

Flexera One

Affected functionality

Agent

Deployment type

Cloud

Fixed in

2026 R1 (On Premises),2025 R2.5 / May 2026 (Cloud)

Visibility

Guest

URL Name

inventory-gathering-ndtrack-process-may-crash-with-error-on-macos-if-a-bundle-metadata-contains-a-non-numeric-install-date-field-libc-abi-terminating-due-to-uncaught-exception-of-type-std-invalid-argument-std-stoull-no-conversion-IOK-1262094