Data Platform packages from some sources such as Jamf are inappropriately imported into ITAM and show as Failed on the System Tasks page because server-side exclusion checks don't accurately detect the package format

Description

Related issue

Also see the following similar issue which affects different types of extractors: Flexera One ITAM System Tasks page inappropriately shows tasks related to some Data Platform extractors such as SolarWinds; task status is always "In progress" or "Timed out"

Fix status

This issue is still open but not currently scheduled to be addressed.

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Product

Flexera One

Affected functionality

Inventory import (read/write/export)

Deployment type

Cloud

Visibility

Guest

URL Name

data-platform-packages-are-inappropriately-imported-into-itam-and-show-as-failed-on-the-system-tasks-page-because-server-side-exclusion-checks-don-t-accurately-detect-the-package-format-IOK-2119174